Frequently Asked Questions
ANSWERS TO YOUR MOST COMMON QUESIONS
While we do not have every item in stock at our warehouse, we work closely with the manufacturers to actively ship current inventory across our site direct to you. This inventory management system allows us to display a wide range of inventory, while offering very comparable ship times to having the items in our own warehouse.
Most standard orders are processed and shipped within 5 business days from the purchase date. While very rare, some standard orders may take longer than 5 days to process and ship. If this issue does occur, we will notify you promptly and give you the option to cancel the order based on the shipping time frame.
Custom and/or Personalized items are excluded from the standard order processing. Due to the nature of these items, they can take up to 14 days to be completed before they ship. If you are concerned about how long a Custom and/or Personalized item may take please contact us. We will be able to give an accurate quote based on the manufacturers current schedule.
Here is a table of our standard shipping rates:
|Second Day Service||$24.99|
|Next Day Service||$49.99|
**Shipping Grid for Contiguous States Only**
***Alaska and Hawaii ship with flat rate $39.99***
****ORDERS VALID FOR THE UNITED STATES ONLY****
Gift Cards will ship for free via USPS First Class Delivery.
*Due to new implementation of dimensional rates, some larger cart bags, travel bags, and accessories may incur an additional surcharge. Notification of these additional charges will be indicated during the order process.
*ALL PING PRODUCTS ARE EXCLUDED FROM PROMOTIONAL AND SHIPPING EVENTS.
Products purchased on the website may be returned or exchanged within 30 days of receipt date. Items must include original receipt and be in new/unused condition. Returns and exchanges are not valid on services, personalized, or custom items.
We do reserve the right to deny return requests if products do not meet the above criteria.
To initiate a return, either contact us via the website or call us at 405-749-4653 during our normal operation hours.
Returns must be sent to:
Attn: Returns Dept.
14040 Joel McDonald Dr.
Oklahoma City, OK 73134
The GolfUSA domain and all subdomains are leased and operated by OKC Golf, LLC., which owns retail locations and/or conducts business solely in the state of Oklahoma. Due to current tax regulations, we must collect sales tax only from customers who reside in Oklahoma. Sales tax is added to the shopping cart during the checkout process.
Some manufacturers implement minimum sales pricing for their products. Due to the set policies we cannot include some items in our promotional events. Some exclusions may include, but are not limited to, specific products from Mizuno, Taylormade, Titleist, Callaway, Scotty Cameron, Odyssey, Bushnell, SkyCaddie, Golf Pride, Lamkin and Winn. ALL PING PRODUCTS ARE EXCLUDED FROM ALL PROMOTIONAL AND SHIPPING EVENTS.
Shipping promotions are valid for Ground Services only, unless otherwise designated.
Unless noted, only one promotional code can be used for each transaction. Promotions cannot be redeemed for any tangible good. Promotions are valid only for their specific time frame and cannot be redeemed on past purchases.
*In-Store Promotions may vary. Online offers available only at participating retail locations.
GolfUSA is committed to being your top choice for premium golf products. If you happen to find a lower price on an exact in-stock item we will beat it.*
If you do find a lower priced product prior to purchase, you must contact us before placing your order and provide us with a valid link to a webpage, written quote, or print media stating the price.
Items purchased from the site will be eligible for the price match service within 15 days of original receipt date. To see if your purchase is eligible for a price match refund please contact us on the website or call us at 405-749-4653.
*Cannot be combined with any promotional offers or discounts.